Caddy Industrial Sales Pty Ltd (“Caddy”, “we”, “our”, “us”) is committed to safeguarding your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable privacy-related legislation. By accessing or using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and retention of your personal information as described herein.
- Collection of Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:- Name, email address, telephone number, and postal address;
- Details submitted through enquiries, subscriptions, or website forms;
- Other information necessary to fulfil your requests or provide services.We may also collect non-identifiable information, including IP addresses, browser type, device identifiers, operating system, and general geographic information. Cookies, tracking pixels, and other technologies may be used to enhance website functionality, measure engagement, and support marketing initiatives.
- Legal Basis for Processing Personal Information
Caddy relies on the following legal bases when processing personal information:- Consent: You provide express or implied consent to receive marketing communications via mail, electronic mail, or telephone. You may withdraw this consent at any time;
- Contractual Necessity: Processing personal information is necessary for us to provide goods or services requested by you or to perform obligations under a contract;
- Legal Obligations: Processing is required to comply with applicable laws, regulations, or legal processes;
- Legitimate Interests: Processing is necessary for internal record-keeping, website security, fraud prevention, and business improvement, provided such processing does not unreasonably infringe your privacy.
- Use of Personal Information
We may use your personal information for purposes including, but not limited to:- Responding to enquiries and fulfilling contractual obligations;
- Sending marketing and promotional communications where you have consented;
- Conducting direct mail, electronic direct mail, and telephone marketing campaigns;
- Maintaining internal records and improving our website, products, and services;
- Ensuring website security and preventing fraud;
- Complying with legal and regulatory obligations.You may opt out of marketing communications at any time by contacting us or by using the unsubscribe/opt-out mechanisms provided in the communication.
- Disclosure of Personal Information
We do not sell or rent personal information to third parties. Personal information may be disclosed:- To trusted service providers, contractors, and partners assisting in the operation of our business, under confidentiality obligations;
- To third-party marketing platforms (e.g., MailerLite), analytics providers (e.g., Google Analytics), and social media platforms (e.g., Facebook/Meta, LinkedIn), which may process or store data overseas;
- As required by law or to comply with legal processes;
- In aggregated, anonymised, or de-identified form for statistical or research purposes.
- Third-Party Analytics and Advertising Pixels
We may deploy third-party analytics tools, including Google Analytics, Facebook/Meta Pixel, LinkedIn Insights, and other marketing tracking technologies. These tools enable measurement of website performance, user engagement, and targeted marketing campaigns. By using our website, you consent to such tracking. You may manage or disable cookies and tracking technologies via your browser settings. - Overseas Disclosure
Some service providers and platforms may process or store personal information outside Australia. We take reasonable steps to ensure such providers comply with privacy standards substantially similar to Australian requirements. - Security of Personal Information
Caddy implements reasonable technical and organisational measures to protect personal information against misuse, loss, unauthorised access, modification, or disclosure. While we employ industry-standard security measures, no transmission or storage method over the internet can be guaranteed to be completely secure. - Breach Notification
In accordance with the Notifiable Data Breaches (NDB) scheme, Caddy will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in the event of a data breach likely to result in serious harm. Notifications will include the nature of the breach, the personal information involved, and recommended steps for mitigation. - Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once no longer required, information will be securely deleted or anonymised. - Access, Correction, and Withdrawal of Consent
You may:- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete personal information;
- Withdraw consent to marketing communications.Requests should be directed to our Privacy Officer (see below). We will respond promptly and in accordance with applicable law.
- Cookies and Tracking Technologies
Our website uses cookies, tracking pixels, and similar technologies to enhance user experience, analyse traffic, and support marketing initiatives. By continuing to use our website, you consent to such tracking. - Emails and Communications
Emails and other communications sent to us may be retained for record-keeping purposes. Personal information contained in these communications will not be disclosed to third parties without your consent, except as required by law. - Links to Third-Party Websites
Our website may contain links to external sites. Caddy is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information. - Changes to this Privacy Policy
Caddy may update this Privacy Policy periodically. Significant changes will be communicated via our website or email. The latest version will always be accessible on our website. - Contact Information
Privacy Officer
Caddy Industrial Sales Pty Ltd
Email: sales@caddyindustrial.com.au
Phone: +61 8 6278 7500
Postal Address: 8 Spartan Street, Jandakot, WA 6164
Website: www.caddyindustrial.com.au